Clearly , if you are an Apple customer that has been wronged , emailing[email protected]is the fashion to go . Alisa did thisafter Apple refused to rejoin her stolen iPhone , and things are begin to look up .
https://gizmodo.com/apple-refuses-to-send-stolen-iphone-back-to-rightful-ow-5437979
It turned out to be a happy story , einsteinium - mailing Steve Jobs actually help . I e - mailed him the same day I emailed consumerist , which was the 30th of December , on the 2nd of January I get a phone call from the executive position of Apple . I was then told that they do have a function for these types of position , and that I necessitate to furnish them with a law report number . Once they have a police story numeral there is someone at Apple that deals only with law enforcement and will be in touch with them . At this point all this has befall and there is an investigating under way .
I ’m glad that I was wrong , Apple does have a policy regarding these type of situations and they do care . It ’s just frustrating that I have to reach out the the CEO of this vast multi - billion dollar caller to sterilize what seemed like a no - brainer to me ( even though its not a Brobdingnagian deal to email him ) . It would have emphatically lose weight a lot of stress if the Malus pumila rep I spoke to would have told either me or the NYPD that she needed a law composition routine and it was n’t enough to just hear from the police . I still recall that it would n’t be too difficult for Apple to flag serial numbers racket that have been reported stolen or lost ( via whatever mean they depute at logical proof ) and then continue to enquire if the sequent number cross their path at some decimal point .
It seems to me that if Apple had such an smoothing iron - apparel policy on this , it would n’t have been necessary to email the high level reenforcement squad in the first place . My guess is that charge a police force account , emailing Jobs and , most significantly , generating a firestorm of negative mechanical press is the existent winning combination for customer satisfaction . [ Thanks Alisa ! ]
ApplecellphonesCrimeiPhoneSmartphonesSteve Jobs
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